Refund Policy

This Refund Policy describes how refunds work for Tigrister PRO purchases. It forms part of, and should be read together with, our Terms of Service, where the same text also appears as Section 10.

14-Day Full Refund

You may request a full refund of your Tigrister PRO purchase within 14 days of the purchase date, directly from the Subscription page of your customer portal. No explanation is required.

Processed Through Our Payment Provider

All payments and refunds are processed by our third-party Merchant of Record. They handle payment processing, tax calculation, invoicing, and refunds on our behalf. Their refund policy applies to the actual transaction processing in addition to the terms set out on this page.

What Happens When You Request a Refund

• Your Tigrister PRO subscription is canceled immediately and will not renew.
• Your license is revoked immediately and can no longer be used to run Tigrister PRO.
• For enterprise subscriptions, the refund cancels the entire subscription and revokes every license assigned to your team members across the organization. The enterprise administrator is responsible for communicating this to the team before requesting a refund.
• The refund is processed by our payment provider and the funds are returned to your original payment method.

Statutory Rights

Nothing in this policy limits any statutory refund or withdrawal rights that apply to you under consumer protection law.

Contact

If you have questions about a refund, contact us at [email protected].